Volvo Car SA recognises its best performing Dealerships

In their annual ceremony called Dealer of the year (DOTY), Volvo Car SA, celebrates the sales dealer of the year, after sales dealer of the year and the biggest one, overall dealer of the year. This year the announcement was conducted online due to the COVID-19 Pandemic.

The most improved DOTY category is calculated on the Sales, Service and Customer satisfaction scores as well as cars and parts sales. This category's scores are all measured against the previous year's scores.

The criteria for the Sales dealer of the year category includes employee satisfaction, customer satisfaction, sales volume as well as profitability.

Then there is the After sales dealer of the year that is measured on Customer satisfaction, employee satisfaction as well as parts purchased.

The biggest award of the all is the Overall Dealer of the year. This one is calculated on a combined total score of both the Sales Category & the Aftersales Category.

"It gives us great pleasure to be able to recognise the Volvo Cars dealerships that embodies everything we stand for as a brand," says MD of Volvo Car South Africa, Greg Maruszewski . "All our categories are centered around what our consumers are saying and doing because those are the people we put first before anything. And as a dealership, if you serve them well, you reap the rewards at the Dealer of the year ceremony."

The biggest winner of the night was Tom Campher Volvo Car Johannesburg who scooped 3 awards in total, for three different categories. The dealership scooped the coveted award, Overall dealer of the year 2019, Sales dealer of the year 2019 and After sales dealer of the year 2019.